What is the Prize Gala event?

 It is a 21-day limited-time event where you can play a fun mini-game, collect stickers to complete different coloured sets, earn consu...

What are Snowflake Tickets?

Snowflake Tickets are special event currency that can only be earned and used during the Prize Gala event. You’ll need Snowflake Tickets to ...

When can I participate in Prize Gala?

The event starts on December 15th at 07:00:00, UTC and will last for 21 days. This means the event will end on January 5th, 2026, at 06:69:6...

How can I collect Snowflake Tickets?

You can get Snowflake Tickets from one of the following methods:You will receive 20 free tickets at the start of the event. This is a one ti...

Is Purchase necessary to participate in Prize Gala?

No! Purchase is not necessary to play Prize Gala; it is optional.In the shop, there is the Trader's Cache bundle, which will offer you 50 fr...

How do I play Prize Gala?

The Prize Gala event has a Match 4 to Win mini-game. The mini-game features a 4x4 grid of tiles (16 tiles total).  Tap tiles to reveal ...

What happens when I collect stickers?

Collected stickers are placed on the Monopoly board on the event home screen.Duplicate stickers can be collected. These are shown in the Pri...

How will I receive my gift card if I win?

Once you redeem a gift card in the game, you will receive it via email. This will mostly be instantaneous; however, in some cases, it may ta...

Do I need to sign in to play the event?

Yes. Signing in is required to: Ensure that gift cards reach the correct person.  Uniquely identify you as a user in our system. ...

Is my email safe?

Yes. Your email is used only for event participation and reward delivery. It will not be shared with third parties outside this purpose. We ...

Who can participate in this event?

The event is available to players from the list of pre-approved geolocations. You will not be able to see the event if you are not from an a...

What if I encounter issues with my rewards or gift card delivery?

If you receive any error in the game while redeeming a gift card, please take a screenshot of it. Kindly raise a ticket with our support tea...

Can I transfer stickers or tickets to another player?

No! Neither the stickers nor the tickets are transferable. 

Can I reuse the tickets collected in this event in any other event?

No! Tickets are specific to this event. You cannot collect them with the intention to use them in any subsequent event.   As soon ...

I had a gift card ready for redemption, but I do not see it now. What happened to it?

Gift cards are redeemable only once per set completion. Once redeemed, you will no longer be able to redeem it again unless you complete the...

Can I win gift cards from playing a Match 3 game?

Gift cards are rewards that a player has a chance to win only through the Promotional timed event like Prize Gala.  Match 3 game play o...

Why do I not see the Prize Gala Event?

Prize Gala is a promotional event that has a start and end date. After the event's end date and time, including the grace periods, the event...

Why am I getting internet connection error while accessing the Prize Gala event

The Prize Gala event requires a stable internet connection to participate. Not having a stable internet connection will interrupt your gamep...

I have purchased the pack in the shop that gives our bonus Prize Gala Snowflake. But I cannot see it anymore

If you have already purchased the Trader's Cache bundle, then you will have to wait for sometime for the free tickets offer to appear again ...